Privacy Policy

This policy explains how Pristine Accord Cleaning Ltd handles personal information submitted through our website. Please contact us at info@pristineaccordcleaning.co.uk with privacy enquiries.

Information we collect

When you request a cleaning quote, we may collect your name, email address, phone number, postcode, property details, preferred service, booking preferences and any information you include in your message. Our website and service providers may also process technical information such as IP addresses and cookies.

How we use your information

We use enquiry details to respond to your request, prepare quotations, discuss cleaning services and arrange work where requested. We may also use information to keep our website secure, prevent spam and meet legal obligations. We do not sell enquiry information.

Legal bases

Depending on the circumstances, we process information to take steps requested before entering a contract, fulfil a contract, comply with legal obligations or pursue legitimate interests such as responding to enquiries and protecting the website. Where required, we ask for consent.

Who may receive information

Information may be handled by our website hosting, email, form, security and analytics providers where relevant to operating the website. We do not intentionally publish the information submitted through the quote form.

Retention and your rights

We retain information only for as long as reasonably necessary for the purpose collected and any applicable legal requirements. Under UK data protection law, you may have rights to access, correct, erase or restrict use of your personal data, object to processing, or complain to the Information Commissioner’s Office (ICO).

Cookies and analytics

Our website uses cookies and similar technologies where needed to operate and protect the site, process enquiry forms and support its functionality. Some optional features, including website statistics or analytics, may also use cookies or similar technologies when enabled. We review these technologies before making the website publicly available and will obtain consent before setting or accessing non-essential cookies where required by UK law. You can manage or delete cookies using your browser settings; disabling necessary cookies may affect some website functions. For information about a particular cookie or your privacy choices, please contact info@pristineaccordcleaning.co.uk.

Contact

For privacy enquiries, email info@pristineaccordcleaning.co.uk. You can contact us at this address about privacy or personal data enquiries.